Rogers customers complain of hours spent on hold as service reps laid off
Rogers customers tell CBC’s Go Public they’re frustrated after spending hours on hold trying to resolve basic issues. Meanwhile, insiders say the company is increasingly relying on AI assistance to handle customer service calls.
Former Shaw technicians in B.C. give strong strike mandate after Rogers merger raises job-loss fears
Nearly 300 former Shaw technicians absorbed by Rogers Communications Inc. during the companies’ merger have overwhelmingly voted to strike amid concerns over job security following recent layoffs and voluntary departures.