Calling a ride in Toronto is an overpriced mess. Here’s how to fix it

Toronto’s ride-hailing industry is a mess right now. The signs of strain are plastered over social media. Recently, when a Lyft passenger told reporters about how she was stranded in Toronto after refusing her driver’s request to pay cash instead of the app fare — she was charged $62, and he would have gotten $18 — readers piled on to report similar experiences. During a July downpour, a rider complained UberX was asking three times the usual rate to get him to Union Station. In October, ride-hail drivers erupted into wildcat strikes at Pearson Airport twice, protesting plummeting earnings after the introduction of AI-based pay.

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