Rogers customers complain of hours spent on hold as service reps laid off
Rogers customers tell CBC’s Go Public they’re frustrated after spending hours on hold trying to resolve basic issues. Meanwhile, insiders say the company is increasingly relying on AI assistance to handle customer service calls.
Letters: Cause for Concern
November 16, 2025 - Competition Bureau concludes rental software algorithmic collusion investigation but remains concerned, Bureau continues its pursuit of property controls in the grocery sector in Atlantic Canada, and Google promises E.U. authorities it will change its ways so long as it gets off easy.